Opt Out
"Stop" should be easy, so here is the whole process. No retention scripts, no hoops.
Stop everything with one email
Email contact@lendermatch.io with the subject "Opt out" from the email address you used on your request, or include the phone number you submitted so we can find it. We will:
- Stop all communications from LenderMatch
- Notify the participating lenders your request was shared with that you have revoked consent to be contacted
- Stop sharing your information going forward
We process opt-outs promptly, and within 10 business days at the latest. Lenders are independently required to honor your revocation once received.
Stop one company
If you only want a specific lender to stop, tell them directly. They are required to honor it. If they don't, tell us at the address above and we will act on it, including removing them from the network if it becomes a pattern.
Stop texts
Reply STOP to any text message from LenderMatch and messages end immediately. See our SMS Terms.
California privacy rights
Opting out of contact is separate from your CCPA rights to access, delete, or stop the sale or sharing of your personal information. Those are covered on Your California Privacy Rights, and you can exercise both with the same email if you like.
A note on timing
If you opted out but a call was already in motion, you may still receive it within a short window. That's mechanics, not defiance. If contact continues after a reasonable period, email us and we will make it stop.